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We would like to reassure you that we are committed to continuing to provide the same level of excellent service and client care throughout the COVID-19 pandemic.
The health of our team, our clients and our colleagues remains paramount and so to mitigate the risk posed by the virus following the latest advice from the Government, we have taken the following steps to ensure the safety of all:
- In light of the third National Lockdown, the vast majority of our staff have reverted to working remotely from home, however there are a very small number of key staff who are unable to work from home and so we will continue to provide a skeleton staff working from the office, but we will constantly keep this under review and will not hesitate in closing the office premises if necessary. We are following Government guidelines and our offices are fully Covid-19 secure - all possible precautions have been taken to reduce risk when staff are working in the office.
- As mentioned above, our priority is the health and safety of our staff, clients and visitors and so we will not be opening the office to visitors until further notice.
- We ask you to please continue to send all correspondence and related documentation to Potter Rees Dolan by email wherever possible in order to reduce the risk of transmission of the virus. Staff are available to receive post but we wish to keep this to a minimum. Only use the post or DX system where hard copies are requested or are required due to the terms of other documents. Please note that service of documents is only accepted by email or fax where express written authority is provided.
- Where a member of staff is unwell, you will receive an out of office reply. If that occurs, please treat any email you have sent as unread and resend the email to another member of the team.
If you have any questions, please do not hesitate to call us on 0800 027 2557 between the hours of 8am and 6pm Monday to Friday.
We apologise for any inconvenience caused and once again thank you for your patience during these unprecedented times.