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Scheme at Manchester Airport for those with 'hidden disabilities'
After the disabled access at Manchester Airport was deemed poorest in the country by the Civil Aviation Authority, it is working on ways to improve the experience for vulnerable people.
Since the report, the airport has taken 'some positive steps' for people with hidden disabilities or those who use their assistance service.
They have introduced a Sunflower Lanyard scheme for customers with hidden disabilities, such as a brain injury or autism, to wear.
This lanyard will help airport staff, who have all been specially trained, identify those who need additional support or understanding.
Ruth Wright, Senior Solicitor and head of the Court of Protection department said:
Many people have “hidden disabilities” and brain injury is one that cannot always be seen. For many of our clients, negotiating busy areas in airports with lots of different information such as tannoy announcements and notice boards as well as all the general hubbub when they are already nervous is a real challenge.
It’s great to see that Manchester airport recognises this and has a scheme which will support vulnerable people to help them navigate through the airport safely.
Families with a Sunflower Lanyard are also permitted to access the priority lanes at security and border control.
You can pick up a lanyard at the Assistance Reception areas even if you haven't requested or need special assistance.
The airport has also set up a Disability Engagement Forum which is 'playing an important role in developing the plan to improve performance'.
Ruth Wright is a senior solicitor with Potter Rees Dolan. Should you have any queries about the issues raised in this article and wish to speak with Ruth or any other member of the team please contact us on 0161 237 5888.