• We're delighted to be featured in the Times Best Law Firms 2019 guide under personal injury and clinical negligence
  • Lesley Herbertson has settled a complex cerebral palsy claim for £10.6 million
  • Gary Herbert achieved total compensation for brain injured clients of more than £16.5m in June 2018
  • Potter Rees Dolan were on the Legal 500 Awards 2018 insurance shortlist for the North West
  • Helen Dolan, specialist catastrophic medical negligence lawyer, recovered compensation in excess of £45million for clients with a brain injury (including cerebral palsy) in 2016 and 2017
  • Hugh Potter secured a settlement figure of just under £13 million thanks to change in discount rate
  • Rachel Rees, expert personal injury lawyer, recovered over £15 million in compensation for clients with a brain injury last year
  • We secured an interim payment of £2.1 million for 20 year old with cerebral palsy to purchase a permanent home - official judgment to follow shortly
  • Jeanne Evans secured an interim payment of £1.5 million to provide accommodation suitable for our client and her young family

Complaints Handling Procedure

We are committed to providing you with a high-quality legal service but if something goes wrong we want you to tell us about it so we can try and put things right. It will also help us improve our standards and services to clients in the future.

What to do if you have a complaint

If you have a complaint, tell us about it in whichever way you feel suits you. This can be by telephone, email or letter.

In the first instance, it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint and
  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details:

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00am to 5.00pm

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ